Returns are accepted within 45 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the product(s) is defective, we will replace the item and pay for the return shipping. Only the product will be replaced; not the entire order.
Smart Canary will NOT accept any returns for any shipments outside the continental United States.
Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to Smart Canary.
If the merchandise purchased was defective in any way, the customer will have 60 days to notify Smart Canary of the defective merchandise. If we are notified within 60 days, replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective cards or portions of the entire deck.
If an item is damaged by the carrier during the shipment, it is the customer’s responsibility to contact the carrier directly. Insurance is issued free up to $50 but insurance must be paid for in advance if the customer wants insurance over $50.
If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.
On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
Please let us know if you have any questions about international shipments, bulk orders, or any other topic at firstname.lastname@example.org.